Our response to the COVID-19 outbreak

These are strange days indeed… 

No doubt you’ve already been affected by COVID-19. 

Hopefully just changed travel plans, or a cancelled concert (both for me). Perhaps a friend or loved one quarantined or at risk. 

Almost certainly, you’ve experienced significant disruption to your business.

No doubt your biggest challenge is the uncertainty. 

How ‘big’ will the impact be?  How long will it last, and how do I ensure my business can bounce back? 

I don’t have many answers right now, but two things are always critical:

Put the customer at the centre of your thinking  

How can you adjust your service to manage their anxiety, their inevitable shut downs, the impacts to their income or revenue?

Stay loose

Flexibility will be required, in your business systems, supply chain, workforce and funding options.  Sit down right now and sketch out an action plan for each of these points.  Use pencil – it’s going to change. 

One thing you can be certain of: If you can do the work, we can pay you. Without interruption.

Our robust, cloud-based systems, remote capable local workforce and substantial cash reserves will ensure uninterrupted service, regardless of where we are working. 

There might be some sensible impacts to inspections and face to face meetings, but we’re keen to manage these in concert with you, and keep the wheels turning together.

One last thing… Our Chairman Ric Brazzale remembers the GFC in 2008, and the incredible industry boom that followed.  The lesson he learnt?  Don’t let fear blind you to the opportunities that will inevitably arise on the other side of this disruption.

It could be a long night, but the sun will always rise.

Luke Konynenburg

Chief Executive Officer